Refunds, Disputes, Fraud and Compliance
Refunds, chargebacks, debit order disputes, payment fraud, PCI DSS Level 1, KYC, AML and POPIA explained, plus how to respond to payment incidents.
Understand what happens when payments go wrong: refunds and reversals, chargebacks and disputes, fraud attacks, and the compliance rules every business handling payments must meet.
Topics in this section
- Refund vs Reversal vs Dispute vs Chargeback
- What Is a Card Chargeback and How Does It Work?
- What Evidence Do You Need to Fight a Chargeback?
- How Do Debit Order Disputes Work?
- What Are the Most Common Types of Payment Fraud?
- What Is Card Testing and How Do Velocity Checks Stop It?
- Account Takeover and Social Engineering Fraud Explained
- How Does 3D Secure Help Prevent Fraud?
- Tokenisation, Encryption and Hashing Explained
- What Is PCI DSS and Who Must Comply?
- KYC, AML, Sanctions Screening and POPIA Explained
- How Should You Respond to a Payment Incident?
Backup Cards and Updaters
How backup payment methods and card account updater services keep subscriptions active when cards expire, are reissued or are lost.
Refunds vs Chargebacks
The difference between refunds, reversals, disputes and chargebacks, who initiates each, and what each one costs the business involved.