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Disputes","\u002Ffaq\u002Fregistered-mandates\u002Freturns-and-disputes","0.faq\u002F6.registered-mandates\u002F8.returns-and-disputes",{"title":338,"path":424,"stem":425},"\u002Ffaq\u002Fregistered-mandates\u002Fapi-vs-host-to-host","0.faq\u002F6.registered-mandates\u002F9.api-vs-host-to-host",{"title":427,"path":428,"stem":429,"children":430,"icon":432},"Bank Transfers and PayShap","\u002Ffaq\u002Fbank-transfers","0.faq\u002F7.bank-transfers\u002Findex",[431,433,437,441,445,449,453,457,461,465,469,473,477],{"title":427,"path":428,"stem":429,"icon":432},"i-lucide-landmark",{"title":434,"path":435,"stem":436},"EFT Credit Payments","\u002Ffaq\u002Fbank-transfers\u002Feft-credit-payments","0.faq\u002F7.bank-transfers\u002F1.eft-credit-payments",{"title":438,"path":439,"stem":440},"Proof of Payment","\u002Ffaq\u002Fbank-transfers\u002Fproof-of-payment-and-reconciliation","0.faq\u002F7.bank-transfers\u002F10.proof-of-payment-and-reconciliation",{"title":442,"path":443,"stem":444},"Failed and Returned Transfers","\u002Ffaq\u002Fbank-transfers\u002Ffailed-and-returned-transfers","0.faq\u002F7.bank-transfers\u002F11.failed-and-returned-transfers",{"title":446,"path":447,"stem":448},"Cross-Border and SWIFT","\u002Ffaq\u002Fbank-transfers\u002Fcross-border-payments-and-swift","0.faq\u002F7.bank-transfers\u002F12.cross-border-payments-and-swift",{"title":450,"path":451,"stem":452},"EFT vs RTC vs PayShap vs RTGS","\u002Ffaq\u002Fbank-transfers\u002Feft-vs-rtc-vs-payshap-vs-rtgs","0.faq\u002F7.bank-transfers\u002F2.eft-vs-rtc-vs-payshap-vs-rtgs",{"title":454,"path":455,"stem":456},"Bank Transfer Lifecycle","\u002Ffaq\u002Fbank-transfers\u002Fbank-transfer-lifecycle","0.faq\u002F7.bank-transfers\u002F3.bank-transfer-lifecycle",{"title":458,"path":459,"stem":460},"Real-Time Clearing","\u002Ffaq\u002Fbank-transfers\u002Freal-time-clearing","0.faq\u002F7.bank-transfers\u002F4.real-time-clearing",{"title":462,"path":463,"stem":464},"PayShap","\u002Ffaq\u002Fbank-transfers\u002Fpayshap","0.faq\u002F7.bank-transfers\u002F5.payshap",{"title":466,"path":467,"stem":468},"ShapIDs and Request to Pay","\u002Ffaq\u002Fbank-transfers\u002Fshapids-and-request-to-pay","0.faq\u002F7.bank-transfers\u002F6.shapids-and-request-to-pay",{"title":470,"path":471,"stem":472},"Final and Irrevocable Payments","\u002Ffaq\u002Fbank-transfers\u002Ffinal-and-irrevocable-payments","0.faq\u002F7.bank-transfers\u002F7.final-and-irrevocable-payments",{"title":474,"path":475,"stem":476},"Payouts and Bulk Payments","\u002Ffaq\u002Fbank-transfers\u002Fpayouts-and-bulk-payments","0.faq\u002F7.bank-transfers\u002F8.payouts-and-bulk-payments",{"title":478,"path":479,"stem":480},"Account Verification","\u002Ffaq\u002Fbank-transfers\u002Fbeneficiary-and-account-verification","0.faq\u002F7.bank-transfers\u002F9.beneficiary-and-account-verification",{"title":482,"path":483,"stem":484,"children":485,"icon":487},"Billing","\u002Ffaq\u002Fbilling","0.faq\u002F8.billing\u002Findex",[486,488,492,496,500,504,508,512],{"title":482,"path":483,"stem":484,"icon":487},"i-lucide-receipt",{"title":489,"path":490,"stem":491},"Invoice Payments","\u002Ffaq\u002Fbilling\u002Finvoice-payments","0.faq\u002F8.billing\u002F1.invoice-payments",{"title":493,"path":494,"stem":495},"Subscription Payments","\u002Ffaq\u002Fbilling\u002Fsubscription-payments","0.faq\u002F8.billing\u002F2.subscription-payments",{"title":497,"path":498,"stem":499},"Recurring Card Payments","\u002Ffaq\u002Fbilling\u002Frecurring-card-payments","0.faq\u002F8.billing\u002F3.recurring-card-payments",{"title":501,"path":502,"stem":503},"Instalments and Usage Billing","\u002Ffaq\u002Fbilling\u002Finstalment-and-usage-based-billing","0.faq\u002F8.billing\u002F4.instalment-and-usage-based-billing",{"title":505,"path":506,"stem":507},"Dunning and Recovery","\u002Ffaq\u002Fbilling\u002Fdunning-and-payment-recovery","0.faq\u002F8.billing\u002F5.dunning-and-payment-recovery",{"title":509,"path":510,"stem":511},"Plan Changes and Proration","\u002Ffaq\u002Fbilling\u002Fsubscription-plan-changes","0.faq\u002F8.billing\u002F6.subscription-plan-changes",{"title":513,"path":514,"stem":515},"Backup Cards and Updaters","\u002Ffaq\u002Fbilling\u002Fbackup-cards-and-account-updaters","0.faq\u002F8.billing\u002F7.backup-cards-and-account-updaters",{"title":517,"path":518,"stem":519,"children":520,"icon":522},"Disputes and Compliance","\u002Ffaq\u002Fdisputes-risk-and-compliance","0.faq\u002F9.disputes-risk-and-compliance\u002Findex",[521,523,527,531,535,539,543,547,551,555,559,563,567],{"title":517,"path":518,"stem":519,"icon":522},"i-lucide-scale",{"title":524,"path":525,"stem":526},"Refunds vs Chargebacks","\u002Ffaq\u002Fdisputes-risk-and-compliance\u002Frefund-reversal-dispute-chargeback","0.faq\u002F9.disputes-risk-and-compliance\u002F1.refund-reversal-dispute-chargeback",{"title":528,"path":529,"stem":530},"PCI DSS","\u002Ffaq\u002Fdisputes-risk-and-compliance\u002Fpci-dss","0.faq\u002F9.disputes-risk-and-compliance\u002F10.pci-dss",{"title":532,"path":533,"stem":534},"KYC, AML and POPIA","\u002Ffaq\u002Fdisputes-risk-and-compliance\u002Fkyc-aml-sanctions-and-popia","0.faq\u002F9.disputes-risk-and-compliance\u002F11.kyc-aml-sanctions-and-popia",{"title":536,"path":537,"stem":538},"Incident Response","\u002Ffaq\u002Fdisputes-risk-and-compliance\u002Fpayment-incident-response","0.faq\u002F9.disputes-risk-and-compliance\u002F12.payment-incident-response",{"title":540,"path":541,"stem":542},"Card Chargebacks","\u002Ffaq\u002Fdisputes-risk-and-compliance\u002Fcard-chargebacks","0.faq\u002F9.disputes-risk-and-compliance\u002F2.card-chargebacks",{"title":544,"path":545,"stem":546},"Chargeback Evidence","\u002Ffaq\u002Fdisputes-risk-and-compliance\u002Fchargeback-evidence","0.faq\u002F9.disputes-risk-and-compliance\u002F3.chargeback-evidence",{"title":548,"path":549,"stem":550},"Debit Order Disputes","\u002Ffaq\u002Fdisputes-risk-and-compliance\u002Fdebit-order-disputes","0.faq\u002F9.disputes-risk-and-compliance\u002F4.debit-order-disputes",{"title":552,"path":553,"stem":554},"Payment Fraud","\u002Ffaq\u002Fdisputes-risk-and-compliance\u002Fpayment-fraud","0.faq\u002F9.disputes-risk-and-compliance\u002F5.payment-fraud",{"title":556,"path":557,"stem":558},"Card Testing and Velocity","\u002Ffaq\u002Fdisputes-risk-and-compliance\u002Fcard-testing-and-velocity-checks","0.faq\u002F9.disputes-risk-and-compliance\u002F6.card-testing-and-velocity-checks",{"title":560,"path":561,"stem":562},"Account Takeover","\u002Ffaq\u002Fdisputes-risk-and-compliance\u002Faccount-takeover-and-social-engineering","0.faq\u002F9.disputes-risk-and-compliance\u002F7.account-takeover-and-social-engineering",{"title":564,"path":565,"stem":566},"3DS and Fraud Prevention","\u002Ffaq\u002Fdisputes-risk-and-compliance\u002F3ds-and-fraud-prevention","0.faq\u002F9.disputes-risk-and-compliance\u002F8.3ds-and-fraud-prevention",{"title":568,"path":569,"stem":570},"Tokenisation and Encryption","\u002Ffaq\u002Fdisputes-risk-and-compliance\u002Ftokenisation-encryption-and-hashing","0.faq\u002F9.disputes-risk-and-compliance\u002F9.tokenisation-encryption-and-hashing",{"id":572,"title":573,"body":574,"description":831,"extension":832,"links":833,"meta":834,"navigation":835,"path":50,"seo":836,"sitemap":837,"stem":51,"__hash__":838},"docs\u002F0.faq\u002F1.how-payments-work\u002F9.south-african-national-payment-system.md","What Is the South African National Payment System?",{"type":575,"value":576,"toc":821},"minimark",[577,581,584,589,592,619,627,631,634,756,761,765,771,775,795,799],[578,579,580],"p",{},"The national payment system (NPS) is the collective name for the infrastructure, rules and institutions that move money in South Africa — from a tap at a card machine to the settlement of billions of rand between banks each day. Every EFT, debit order, DebiCheck collection, card payment and PayShap transfer runs inside it.",[578,582,583],{},"You do not need to interact with the NPS directly to accept payments, but knowing how it is organised explains where the rules that govern mandates, disputes and processing cycles come from, and why they apply to every provider and bank in the same way.",[585,586,588],"h2",{"id":587},"who-runs-the-national-payment-system","Who runs the national payment system?",[578,590,591],{},"Three institutions anchor the NPS:",[593,594,595,607,613],"ul",{},[596,597,598,602,603,606],"li",{},[599,600,601],"strong",{},"South African Reserve Bank (SARB)"," — the central bank oversees the NPS under the National Payment System Act, sets policy for its safety and efficiency, and operates ",[599,604,605],{},"SAMOS",", the real-time gross settlement system in which banks settle their obligations to one another in central bank money.",[596,608,609,612],{},[599,610,611],{},"Payments Association of South Africa (PASA)"," — the payment system management body recognised by the SARB. PASA organises its members into payment streams and maintains the rules for each, including the debit order and DebiCheck rules that mandate requirements are based on.",[596,614,615,618],{},[599,616,617],{},"BankservAfrica"," — the automated clearing house that operates the retail clearing systems. It receives payment instructions from banks, exchanges them, and calculates the net positions that are then settled through SAMOS.",[578,620,621,622,626],{},"Individual banks participate in the clearing streams as members, and non-bank players such as payment service providers access the system through sponsoring banks. See ",[623,624,625],"a",{"href":30},"Who Are the Participants in a Payment?",".",[585,628,630],{"id":629},"what-are-the-main-clearing-streams","What are the main clearing streams?",[578,632,633],{},"The NPS is organised into streams, each with its own rules, cycles and use cases:",[635,636,637,656],"table",{},[638,639,640],"thead",{},[641,642,643,647,650,653],"tr",{},[644,645,646],"th",{},"Stream",[644,648,649],{},"Direction",[644,651,652],{},"Speed",[644,654,655],{},"Typical use",[657,658,659,674,688,700,715,729,743],"tbody",{},[641,660,661,665,668,671],{},[662,663,664],"td",{},"EFT credits",[662,666,667],{},"Push",[662,669,670],{},"Batch, banking days",[662,672,673],{},"Salaries, supplier payments, manual EFT",[641,675,676,679,682,685],{},[662,677,678],{},"EFT debits (debit orders)",[662,680,681],{},"Pull",[662,683,684],{},"Batch, on the action date",[662,686,687],{},"Recurring collections",[641,689,690,692,695,697],{},[662,691,323],{},[662,693,694],{},"Pull, with bank-authenticated mandates",[662,696,684],{},[662,698,699],{},"Recurring collections with confirmed authority",[641,701,702,707,709,712],{},[662,703,704],{},[623,705,706],{"href":459},"Real-time clearing (RTC)",[662,708,667],{},[662,710,711],{},"Near real time",[662,713,714],{},"Urgent once-off credits",[641,716,717,721,723,726],{},[662,718,719],{},[623,720,462],{"href":463},[662,722,667],{},[662,724,725],{},"Seconds, every day",[662,727,728],{},"Instant low-value payments, pay-by-proxy",[641,730,731,734,737,740],{},[662,732,733],{},"Card",[662,735,736],{},"Pull per authorisation",[662,738,739],{},"Real-time authorisation, netted settlement",[662,741,742],{},"Card and wallet payments",[641,744,745,748,750,753],{},[662,746,747],{},"SAMOS (RTGS)",[662,749,667],{},[662,751,752],{},"Immediate and final",[662,754,755],{},"High-value and interbank settlement",[578,757,758,759,626],{},"Batch streams follow banking-day cycles and cut-off times, while the real-time streams operate continuously — the practical consequences are covered in ",[623,760,41],{"href":42},[585,762,764],{"id":763},"how-does-clearing-connect-to-settlement","How does clearing connect to settlement?",[578,766,767,768,626],{},"Retail payments clear through BankservAfrica, where each bank's obligations to every other bank are netted off. Those net positions are then settled in SAMOS across the banks' accounts at the SARB. High-value payments skip the netting and settle individually in real time. This two-layer design keeps everyday payments cheap while keeping interbank risk controlled — the mechanics are explained in ",[623,769,770],{"href":26},"Authentication, Authorisation, Clearing and Settlement",[585,772,774],{"id":773},"why-does-the-nps-matter-to-your-business","Why does the NPS matter to your business?",[593,776,777,783,789],{},[596,778,779,782],{},[599,780,781],{},"Rules are industry-wide."," Requirements such as valid debit order mandates, DebiCheck authentication and dispute processes come from the NPS framework, so they apply regardless of which bank or provider you use.",[596,784,785,788],{},[599,786,787],{},"The system is being modernised."," The SARB's payments modernisation agenda has already produced DebiCheck and PayShap, and continues to shape how South Africans pay — including broader participation by non-banks.",[596,790,791,794],{},[599,792,793],{},"Reliability is systemic."," Because clearing and settlement are centralised and regulated, a payment cleared through the NPS behaves predictably: the same cycles, reason codes and finality rules apply across all participating banks.",[585,796,798],{"id":797},"related-topics","Related topics",[593,800,801,806,811,816],{},[596,802,803,804],{},"Back to the hub: ",[623,805,10],{"href":11},[596,807,808],{},[623,809,810],{"href":34},"Payment Methods, Rails and Channels Explained",[596,812,813],{},[623,814,815],{"href":331},"How DebiCheck works",[596,817,818],{},[623,819,820],{"href":175},"Regulators and industry organisations",{"title":822,"searchDepth":823,"depth":824,"links":825},"",1,2,[826,827,828,829,830],{"id":587,"depth":824,"text":588},{"id":629,"depth":824,"text":630},{"id":763,"depth":824,"text":764},{"id":773,"depth":824,"text":774},{"id":797,"depth":824,"text":798},"An overview of the national payment system, the role of the SARB, PASA and BankservAfrica, and the clearing streams that move money in South Africa.","md",null,{},{"title":49},{"title":573,"description":831},{"loc":50},"xF5pP8nQ0nkWX84JRXwQqUHr1iBSTnmcP7ycoeh4gA8",[840,842],{"title":45,"path":46,"stem":47,"description":841,"children":-1},"Understand the fees behind every transaction, including interchange, acquiring fees, processing fees and how pricing models like blended rates work.",{"title":53,"path":54,"stem":55,"description":843,"icon":58,"children":-1},"The operational and technical side of payments: settlement, reconciliation, webhooks, idempotency, batch files vs APIs, environments and error codes.",1785156449202]