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Disputes","\u002Ffaq\u002Fregistered-mandates\u002Freturns-and-disputes","0.faq\u002F6.registered-mandates\u002F8.returns-and-disputes",{"title":338,"path":424,"stem":425},"\u002Ffaq\u002Fregistered-mandates\u002Fapi-vs-host-to-host","0.faq\u002F6.registered-mandates\u002F9.api-vs-host-to-host",{"title":427,"path":428,"stem":429,"children":430,"icon":432},"Bank Transfers and PayShap","\u002Ffaq\u002Fbank-transfers","0.faq\u002F7.bank-transfers\u002Findex",[431,433,437,441,445,449,453,457,461,465,469,473,477],{"title":427,"path":428,"stem":429,"icon":432},"i-lucide-landmark",{"title":434,"path":435,"stem":436},"EFT Credit Payments","\u002Ffaq\u002Fbank-transfers\u002Feft-credit-payments","0.faq\u002F7.bank-transfers\u002F1.eft-credit-payments",{"title":438,"path":439,"stem":440},"Proof of Payment","\u002Ffaq\u002Fbank-transfers\u002Fproof-of-payment-and-reconciliation","0.faq\u002F7.bank-transfers\u002F10.proof-of-payment-and-reconciliation",{"title":442,"path":443,"stem":444},"Failed and Returned Transfers","\u002Ffaq\u002Fbank-transfers\u002Ffailed-and-returned-transfers","0.faq\u002F7.bank-transfers\u002F11.failed-and-returned-transfers",{"title":446,"path":447,"stem":448},"Cross-Border and SWIFT","\u002Ffaq\u002Fbank-transfers\u002Fcross-border-payments-and-swift","0.faq\u002F7.bank-transfers\u002F12.cross-border-payments-and-swift",{"title":450,"path":451,"stem":452},"EFT vs RTC vs PayShap vs RTGS","\u002Ffaq\u002Fbank-transfers\u002Feft-vs-rtc-vs-payshap-vs-rtgs","0.faq\u002F7.bank-transfers\u002F2.eft-vs-rtc-vs-payshap-vs-rtgs",{"title":454,"path":455,"stem":456},"Bank Transfer Lifecycle","\u002Ffaq\u002Fbank-transfers\u002Fbank-transfer-lifecycle","0.faq\u002F7.bank-transfers\u002F3.bank-transfer-lifecycle",{"title":458,"path":459,"stem":460},"Real-Time Clearing","\u002Ffaq\u002Fbank-transfers\u002Freal-time-clearing","0.faq\u002F7.bank-transfers\u002F4.real-time-clearing",{"title":462,"path":463,"stem":464},"PayShap","\u002Ffaq\u002Fbank-transfers\u002Fpayshap","0.faq\u002F7.bank-transfers\u002F5.payshap",{"title":466,"path":467,"stem":468},"ShapIDs and Request to Pay","\u002Ffaq\u002Fbank-transfers\u002Fshapids-and-request-to-pay","0.faq\u002F7.bank-transfers\u002F6.shapids-and-request-to-pay",{"title":470,"path":471,"stem":472},"Final and Irrevocable Payments","\u002Ffaq\u002Fbank-transfers\u002Ffinal-and-irrevocable-payments","0.faq\u002F7.bank-transfers\u002F7.final-and-irrevocable-payments",{"title":474,"path":475,"stem":476},"Payouts and Bulk Payments","\u002Ffaq\u002Fbank-transfers\u002Fpayouts-and-bulk-payments","0.faq\u002F7.bank-transfers\u002F8.payouts-and-bulk-payments",{"title":478,"path":479,"stem":480},"Account Verification","\u002Ffaq\u002Fbank-transfers\u002Fbeneficiary-and-account-verification","0.faq\u002F7.bank-transfers\u002F9.beneficiary-and-account-verification",{"title":482,"path":483,"stem":484,"children":485,"icon":487},"Billing","\u002Ffaq\u002Fbilling","0.faq\u002F8.billing\u002Findex",[486,488,492,496,500,504,508,512],{"title":482,"path":483,"stem":484,"icon":487},"i-lucide-receipt",{"title":489,"path":490,"stem":491},"Invoice Payments","\u002Ffaq\u002Fbilling\u002Finvoice-payments","0.faq\u002F8.billing\u002F1.invoice-payments",{"title":493,"path":494,"stem":495},"Subscription Payments","\u002Ffaq\u002Fbilling\u002Fsubscription-payments","0.faq\u002F8.billing\u002F2.subscription-payments",{"title":497,"path":498,"stem":499},"Recurring Card Payments","\u002Ffaq\u002Fbilling\u002Frecurring-card-payments","0.faq\u002F8.billing\u002F3.recurring-card-payments",{"title":501,"path":502,"stem":503},"Instalments and Usage Billing","\u002Ffaq\u002Fbilling\u002Finstalment-and-usage-based-billing","0.faq\u002F8.billing\u002F4.instalment-and-usage-based-billing",{"title":505,"path":506,"stem":507},"Dunning and Recovery","\u002Ffaq\u002Fbilling\u002Fdunning-and-payment-recovery","0.faq\u002F8.billing\u002F5.dunning-and-payment-recovery",{"title":509,"path":510,"stem":511},"Plan Changes and Proration","\u002Ffaq\u002Fbilling\u002Fsubscription-plan-changes","0.faq\u002F8.billing\u002F6.subscription-plan-changes",{"title":513,"path":514,"stem":515},"Backup Cards and Updaters","\u002Ffaq\u002Fbilling\u002Fbackup-cards-and-account-updaters","0.faq\u002F8.billing\u002F7.backup-cards-and-account-updaters",{"title":517,"path":518,"stem":519,"children":520,"icon":522},"Disputes and Compliance","\u002Ffaq\u002Fdisputes-risk-and-compliance","0.faq\u002F9.disputes-risk-and-compliance\u002Findex",[521,523,527,531,535,539,543,547,551,555,559,563,567],{"title":517,"path":518,"stem":519,"icon":522},"i-lucide-scale",{"title":524,"path":525,"stem":526},"Refunds vs Chargebacks","\u002Ffaq\u002Fdisputes-risk-and-compliance\u002Frefund-reversal-dispute-chargeback","0.faq\u002F9.disputes-risk-and-compliance\u002F1.refund-reversal-dispute-chargeback",{"title":528,"path":529,"stem":530},"PCI DSS","\u002Ffaq\u002Fdisputes-risk-and-compliance\u002Fpci-dss","0.faq\u002F9.disputes-risk-and-compliance\u002F10.pci-dss",{"title":532,"path":533,"stem":534},"KYC, AML and POPIA","\u002Ffaq\u002Fdisputes-risk-and-compliance\u002Fkyc-aml-sanctions-and-popia","0.faq\u002F9.disputes-risk-and-compliance\u002F11.kyc-aml-sanctions-and-popia",{"title":536,"path":537,"stem":538},"Incident Response","\u002Ffaq\u002Fdisputes-risk-and-compliance\u002Fpayment-incident-response","0.faq\u002F9.disputes-risk-and-compliance\u002F12.payment-incident-response",{"title":540,"path":541,"stem":542},"Card Chargebacks","\u002Ffaq\u002Fdisputes-risk-and-compliance\u002Fcard-chargebacks","0.faq\u002F9.disputes-risk-and-compliance\u002F2.card-chargebacks",{"title":544,"path":545,"stem":546},"Chargeback Evidence","\u002Ffaq\u002Fdisputes-risk-and-compliance\u002Fchargeback-evidence","0.faq\u002F9.disputes-risk-and-compliance\u002F3.chargeback-evidence",{"title":548,"path":549,"stem":550},"Debit Order Disputes","\u002Ffaq\u002Fdisputes-risk-and-compliance\u002Fdebit-order-disputes","0.faq\u002F9.disputes-risk-and-compliance\u002F4.debit-order-disputes",{"title":552,"path":553,"stem":554},"Payment Fraud","\u002Ffaq\u002Fdisputes-risk-and-compliance\u002Fpayment-fraud","0.faq\u002F9.disputes-risk-and-compliance\u002F5.payment-fraud",{"title":556,"path":557,"stem":558},"Card Testing and Velocity","\u002Ffaq\u002Fdisputes-risk-and-compliance\u002Fcard-testing-and-velocity-checks","0.faq\u002F9.disputes-risk-and-compliance\u002F6.card-testing-and-velocity-checks",{"title":560,"path":561,"stem":562},"Account Takeover","\u002Ffaq\u002Fdisputes-risk-and-compliance\u002Faccount-takeover-and-social-engineering","0.faq\u002F9.disputes-risk-and-compliance\u002F7.account-takeover-and-social-engineering",{"title":564,"path":565,"stem":566},"3DS and Fraud Prevention","\u002Ffaq\u002Fdisputes-risk-and-compliance\u002F3ds-and-fraud-prevention","0.faq\u002F9.disputes-risk-and-compliance\u002F8.3ds-and-fraud-prevention",{"title":568,"path":569,"stem":570},"Tokenisation and Encryption","\u002Ffaq\u002Fdisputes-risk-and-compliance\u002Ftokenisation-encryption-and-hashing","0.faq\u002F9.disputes-risk-and-compliance\u002F9.tokenisation-encryption-and-hashing",{"id":572,"title":573,"body":574,"description":823,"extension":824,"links":825,"meta":826,"navigation":827,"path":22,"seo":828,"sitemap":829,"stem":23,"__hash__":830},"docs\u002F0.faq\u002F1.how-payments-work\u002F2.payment-lifecycle.md","What Is the Payment Lifecycle?",{"type":575,"value":576,"toc":813},"minimark",[577,581,584,589,592,633,641,645,648,739,744,748,751,772,775,779,788,792],[578,579,580],"p",{},"Every payment moves through a series of stages between the moment it is initiated and the moment the money is finally settled and reconciled. This journey is called the payment lifecycle, and it applies to card payments, debit orders, EFT transfers and PayShap alike — even though the timing of each stage differs by rail.",[578,582,583],{},"Understanding the lifecycle helps you interpret payment statuses correctly, know when funds are actually yours, and troubleshoot payments that appear stuck.",[585,586,588],"h2",{"id":587},"what-are-the-stages-of-a-payment","What are the stages of a payment?",[578,590,591],{},"Most payments in South Africa follow the same broad sequence:",[593,594,595,603,609,615,621,627],"ol",{},[596,597,598,602],"li",{},[599,600,601],"strong",{},"Initiation"," — the payment is created. A customer taps a card, approves a payment link, or a business submits a debit order collection for its action date.",[596,604,605,608],{},[599,606,607],{},"Authentication"," — the payer proves they are who they claim to be, for example with a card PIN, 3D Secure, or bank app approval of a DebiCheck mandate.",[596,610,611,614],{},[599,612,613],{},"Authorisation"," — the payer's bank checks the account and approves or declines the instruction.",[596,616,617,620],{},[599,618,619],{},"Clearing"," — the payment instruction is exchanged between the banks, typically through BankservAfrica, and each bank updates its customer's account.",[596,622,623,626],{},[599,624,625],{},"Settlement"," — the banks settle the resulting obligations between themselves through the South African Reserve Bank.",[596,628,629,632],{},[599,630,631],{},"Reconciliation"," — the business matches the settled funds to individual payments using references and reports.",[578,634,635,636,640],{},"The middle four stages are covered in detail in ",[637,638,639],"a",{"href":26},"Authentication, Authorisation, Clearing and Settlement Explained",".",[585,642,644],{"id":643},"how-long-does-each-rail-take","How long does each rail take?",[578,646,647],{},"The lifecycle is the same, but the clock runs differently on each rail.",[649,650,651,666],"table",{},[652,653,654],"thead",{},[655,656,657,661,663],"tr",{},[658,659,660],"th",{},"Rail",[658,662,613],{},[658,664,665],{},"Funds reflect for the payee",[667,668,669,682,694,705,716,728],"tbody",{},[655,670,671,676,679],{},[672,673,674],"td",{},[637,675,462],{"href":463},[672,677,678],{},"Real time",[672,680,681],{},"Within seconds, any day of the week",[655,683,684,689,691],{},[672,685,686],{},[637,687,688],{"href":459},"Real-time clearing (RTC)",[672,690,678],{},[672,692,693],{},"Typically within an hour on the same day",[655,695,696,699,702],{},[672,697,698],{},"EFT credit",[672,700,701],{},"Batch",[672,703,704],{},"Same banking day or the next banking day, depending on cut-off",[655,706,707,710,713],{},[672,708,709],{},"EFT debit order",[672,711,712],{},"Batch, on the action date",[672,714,715],{},"Outcome (paid or unpaid) confirmed after the processing cycle",[655,717,718,722,725],{},[672,719,720],{},[637,721,323],{"href":331},[672,723,724],{},"Mandate authenticated upfront; collection processed on the action date",[672,726,727],{},"Outcome confirmed after the processing cycle",[655,729,730,733,736],{},[672,731,732],{},"Card",[672,734,735],{},"Real-time authorisation",[672,737,738],{},"Settled to the merchant later, per the acquirer's settlement schedule",[578,740,741,742,640],{},"Batch rails depend on banking days and submission cut-offs, so weekends and South African public holidays can shift when a payment completes. See ",[637,743,41],{"href":42},[585,745,747],{"id":746},"can-a-payment-fail-after-it-starts","Can a payment fail after it starts?",[578,749,750],{},"Yes. A payment can exit the lifecycle at several points:",[752,753,754,760,766],"ul",{},[596,755,756,759],{},[599,757,758],{},"Declined at authorisation"," — insufficient funds, an invalid account, a closed account or a risk decline.",[596,761,762,765],{},[599,763,764],{},"Returned after clearing"," — debit orders in particular can be returned as unpaid after the action date, for example when there were insufficient funds on the day.",[596,767,768,771],{},[599,769,770],{},"Reversed or disputed later"," — a payer may dispute a debit order or raise a card chargeback after settlement.",[578,773,774],{},"This is why a successful early stage does not guarantee final payment. Pull payments such as debit orders carry more post-clearing failure risk than push payments, which are checked for funds before they leave the payer's account.",[585,776,778],{"id":777},"which-status-applies-at-each-stage","Which status applies at each stage?",[578,780,781,782,785,786,640],{},"Payment statuses are labels for lifecycle positions: a payment that has been initiated but not yet processed is pending, one approved by the payer's bank is authorised, and one where the money has arrived is settled or paid. Statuses and the references used to track them are covered in ",[637,783,784],{"href":38},"Payment Statuses and References Explained",", and the operational side of tracking asynchronous outcomes is covered under ",[637,787,53],{"href":85},[585,789,791],{"id":790},"related-topics","Related topics",[752,793,794,799,803,808],{},[596,795,796,797],{},"Back to the hub: ",[637,798,10],{"href":11},[596,800,801],{},[637,802,17],{"href":18},[596,804,805],{},[637,806,807],{"href":30},"Who Are the Participants in a Payment?",[596,809,810],{},[637,811,812],{"href":304},"Debit order action dates and processing cycles",{"title":814,"searchDepth":815,"depth":816,"links":817},"",1,2,[818,819,820,821,822],{"id":587,"depth":816,"text":588},{"id":643,"depth":816,"text":644},{"id":746,"depth":816,"text":747},{"id":777,"depth":816,"text":778},{"id":790,"depth":816,"text":791},"Follow a payment from initiation to final settlement, including the stages, statuses and timeframes that apply to cards, debit orders, EFT and PayShap.","md",null,{},{"title":21},{"title":573,"description":823},{"loc":22},"b_2bkLrMtpGJK6_EKpIIVpglGMu4jvgSdNIs42LOETI",[832,834],{"title":17,"path":18,"stem":19,"description":833,"children":-1},"Learn what a payment is, the difference between push and pull payments, and how money moves between payers, businesses and banks in South Africa.",{"title":25,"path":26,"stem":27,"description":835,"children":-1},"Understand the four core stages of a payment, what happens at each stage, and why a successful authorisation does not always mean you have been paid.",1785156444648]