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Disputes","\u002Ffaq\u002Fregistered-mandates\u002Freturns-and-disputes","0.faq\u002F6.registered-mandates\u002F8.returns-and-disputes",{"title":338,"path":424,"stem":425},"\u002Ffaq\u002Fregistered-mandates\u002Fapi-vs-host-to-host","0.faq\u002F6.registered-mandates\u002F9.api-vs-host-to-host",{"title":427,"path":428,"stem":429,"children":430,"icon":432},"Bank Transfers and PayShap","\u002Ffaq\u002Fbank-transfers","0.faq\u002F7.bank-transfers\u002Findex",[431,433,437,441,445,449,453,457,461,465,469,473,477],{"title":427,"path":428,"stem":429,"icon":432},"i-lucide-landmark",{"title":434,"path":435,"stem":436},"EFT Credit Payments","\u002Ffaq\u002Fbank-transfers\u002Feft-credit-payments","0.faq\u002F7.bank-transfers\u002F1.eft-credit-payments",{"title":438,"path":439,"stem":440},"Proof of Payment","\u002Ffaq\u002Fbank-transfers\u002Fproof-of-payment-and-reconciliation","0.faq\u002F7.bank-transfers\u002F10.proof-of-payment-and-reconciliation",{"title":442,"path":443,"stem":444},"Failed and Returned Transfers","\u002Ffaq\u002Fbank-transfers\u002Ffailed-and-returned-transfers","0.faq\u002F7.bank-transfers\u002F11.failed-and-returned-transfers",{"title":446,"path":447,"stem":448},"Cross-Border and SWIFT","\u002Ffaq\u002Fbank-transfers\u002Fcross-border-payments-and-swift","0.faq\u002F7.bank-transfers\u002F12.cross-border-payments-and-swift",{"title":450,"path":451,"stem":452},"EFT vs RTC vs PayShap vs RTGS","\u002Ffaq\u002Fbank-transfers\u002Feft-vs-rtc-vs-payshap-vs-rtgs","0.faq\u002F7.bank-transfers\u002F2.eft-vs-rtc-vs-payshap-vs-rtgs",{"title":454,"path":455,"stem":456},"Bank Transfer Lifecycle","\u002Ffaq\u002Fbank-transfers\u002Fbank-transfer-lifecycle","0.faq\u002F7.bank-transfers\u002F3.bank-transfer-lifecycle",{"title":458,"path":459,"stem":460},"Real-Time Clearing","\u002Ffaq\u002Fbank-transfers\u002Freal-time-clearing","0.faq\u002F7.bank-transfers\u002F4.real-time-clearing",{"title":462,"path":463,"stem":464},"PayShap","\u002Ffaq\u002Fbank-transfers\u002Fpayshap","0.faq\u002F7.bank-transfers\u002F5.payshap",{"title":466,"path":467,"stem":468},"ShapIDs and Request to Pay","\u002Ffaq\u002Fbank-transfers\u002Fshapids-and-request-to-pay","0.faq\u002F7.bank-transfers\u002F6.shapids-and-request-to-pay",{"title":470,"path":471,"stem":472},"Final and Irrevocable Payments","\u002Ffaq\u002Fbank-transfers\u002Ffinal-and-irrevocable-payments","0.faq\u002F7.bank-transfers\u002F7.final-and-irrevocable-payments",{"title":474,"path":475,"stem":476},"Payouts and Bulk Payments","\u002Ffaq\u002Fbank-transfers\u002Fpayouts-and-bulk-payments","0.faq\u002F7.bank-transfers\u002F8.payouts-and-bulk-payments",{"title":478,"path":479,"stem":480},"Account Verification","\u002Ffaq\u002Fbank-transfers\u002Fbeneficiary-and-account-verification","0.faq\u002F7.bank-transfers\u002F9.beneficiary-and-account-verification",{"title":482,"path":483,"stem":484,"children":485,"icon":487},"Billing","\u002Ffaq\u002Fbilling","0.faq\u002F8.billing\u002Findex",[486,488,492,496,500,504,508,512],{"title":482,"path":483,"stem":484,"icon":487},"i-lucide-receipt",{"title":489,"path":490,"stem":491},"Invoice Payments","\u002Ffaq\u002Fbilling\u002Finvoice-payments","0.faq\u002F8.billing\u002F1.invoice-payments",{"title":493,"path":494,"stem":495},"Subscription Payments","\u002Ffaq\u002Fbilling\u002Fsubscription-payments","0.faq\u002F8.billing\u002F2.subscription-payments",{"title":497,"path":498,"stem":499},"Recurring Card Payments","\u002Ffaq\u002Fbilling\u002Frecurring-card-payments","0.faq\u002F8.billing\u002F3.recurring-card-payments",{"title":501,"path":502,"stem":503},"Instalments and Usage Billing","\u002Ffaq\u002Fbilling\u002Finstalment-and-usage-based-billing","0.faq\u002F8.billing\u002F4.instalment-and-usage-based-billing",{"title":505,"path":506,"stem":507},"Dunning and Recovery","\u002Ffaq\u002Fbilling\u002Fdunning-and-payment-recovery","0.faq\u002F8.billing\u002F5.dunning-and-payment-recovery",{"title":509,"path":510,"stem":511},"Plan Changes and Proration","\u002Ffaq\u002Fbilling\u002Fsubscription-plan-changes","0.faq\u002F8.billing\u002F6.subscription-plan-changes",{"title":513,"path":514,"stem":515},"Backup Cards and Updaters","\u002Ffaq\u002Fbilling\u002Fbackup-cards-and-account-updaters","0.faq\u002F8.billing\u002F7.backup-cards-and-account-updaters",{"title":517,"path":518,"stem":519,"children":520,"icon":522},"Disputes and Compliance","\u002Ffaq\u002Fdisputes-risk-and-compliance","0.faq\u002F9.disputes-risk-and-compliance\u002Findex",[521,523,527,531,535,539,543,547,551,555,559,563,567],{"title":517,"path":518,"stem":519,"icon":522},"i-lucide-scale",{"title":524,"path":525,"stem":526},"Refunds vs Chargebacks","\u002Ffaq\u002Fdisputes-risk-and-compliance\u002Frefund-reversal-dispute-chargeback","0.faq\u002F9.disputes-risk-and-compliance\u002F1.refund-reversal-dispute-chargeback",{"title":528,"path":529,"stem":530},"PCI DSS","\u002Ffaq\u002Fdisputes-risk-and-compliance\u002Fpci-dss","0.faq\u002F9.disputes-risk-and-compliance\u002F10.pci-dss",{"title":532,"path":533,"stem":534},"KYC, AML and POPIA","\u002Ffaq\u002Fdisputes-risk-and-compliance\u002Fkyc-aml-sanctions-and-popia","0.faq\u002F9.disputes-risk-and-compliance\u002F11.kyc-aml-sanctions-and-popia",{"title":536,"path":537,"stem":538},"Incident Response","\u002Ffaq\u002Fdisputes-risk-and-compliance\u002Fpayment-incident-response","0.faq\u002F9.disputes-risk-and-compliance\u002F12.payment-incident-response",{"title":540,"path":541,"stem":542},"Card Chargebacks","\u002Ffaq\u002Fdisputes-risk-and-compliance\u002Fcard-chargebacks","0.faq\u002F9.disputes-risk-and-compliance\u002F2.card-chargebacks",{"title":544,"path":545,"stem":546},"Chargeback Evidence","\u002Ffaq\u002Fdisputes-risk-and-compliance\u002Fchargeback-evidence","0.faq\u002F9.disputes-risk-and-compliance\u002F3.chargeback-evidence",{"title":548,"path":549,"stem":550},"Debit Order Disputes","\u002Ffaq\u002Fdisputes-risk-and-compliance\u002Fdebit-order-disputes","0.faq\u002F9.disputes-risk-and-compliance\u002F4.debit-order-disputes",{"title":552,"path":553,"stem":554},"Payment Fraud","\u002Ffaq\u002Fdisputes-risk-and-compliance\u002Fpayment-fraud","0.faq\u002F9.disputes-risk-and-compliance\u002F5.payment-fraud",{"title":556,"path":557,"stem":558},"Card Testing and Velocity","\u002Ffaq\u002Fdisputes-risk-and-compliance\u002Fcard-testing-and-velocity-checks","0.faq\u002F9.disputes-risk-and-compliance\u002F6.card-testing-and-velocity-checks",{"title":560,"path":561,"stem":562},"Account Takeover","\u002Ffaq\u002Fdisputes-risk-and-compliance\u002Faccount-takeover-and-social-engineering","0.faq\u002F9.disputes-risk-and-compliance\u002F7.account-takeover-and-social-engineering",{"title":564,"path":565,"stem":566},"3DS and Fraud Prevention","\u002Ffaq\u002Fdisputes-risk-and-compliance\u002F3ds-and-fraud-prevention","0.faq\u002F9.disputes-risk-and-compliance\u002F8.3ds-and-fraud-prevention",{"title":568,"path":569,"stem":570},"Tokenisation and Encryption","\u002Ffaq\u002Fdisputes-risk-and-compliance\u002Ftokenisation-encryption-and-hashing","0.faq\u002F9.disputes-risk-and-compliance\u002F9.tokenisation-encryption-and-hashing",{"id":572,"title":573,"body":574,"description":854,"extension":855,"links":856,"meta":857,"navigation":858,"path":34,"seo":859,"sitemap":860,"stem":35,"__hash__":861},"docs\u002F0.faq\u002F1.how-payments-work\u002F5.methods-rails-and-channels.md","Payment Methods, Rails and Channels Explained",{"type":575,"value":576,"toc":844},"minimark",[577,581,584,589,592,619,626,630,633,755,761,765,768,797,801,804,815,820,824],[578,579,580],"p",{},"Method, rail and channel are three words that often get used interchangeably, but they describe different layers of a payment. The method is what the customer chooses, the rail is the interbank infrastructure the money travels on, and the channel is where the payment is accepted.",[578,582,583],{},"Separating the three layers makes payment conversations much clearer — especially when choosing which payment methods to offer, or when diagnosing why one payment arrives instantly and another takes a banking day.",[585,586,588],"h2",{"id":587},"what-is-a-payment-method","What is a payment method?",[578,590,591],{},"A payment method is the customer-facing way of paying. Common methods in South Africa include:",[593,594,595,599,605,608,613,616],"ul",{},[596,597,598],"li",{},"Debit, credit and prepaid cards, including digital wallets such as Apple Pay and Google Pay",[596,600,601,602],{},"Debit orders — both EFT debit orders and ",[603,604,323],"a",{"href":331},[596,606,607],{},"Manual EFT (the customer pays from their own banking app using your reference)",[596,609,610,612],{},[603,611,462],{"href":463},", including pay-by-proxy using a ShapID",[596,614,615],{},"Instant EFT and other bank-login or open banking methods",[596,617,618],{},"Cash and retail vouchers",[578,620,621,622,625],{},"Choosing which methods to offer is covered in ",[603,623,624],{"href":214},"How to choose payment methods",".",[585,627,629],{"id":628},"what-is-a-payment-rail","What is a payment rail?",[578,631,632],{},"A payment rail is the underlying interbank system that clears and settles the money. South African rails include:",[634,635,636,655],"table",{},[637,638,639],"thead",{},[640,641,642,646,649,652],"tr",{},[643,644,645],"th",{},"Rail",[643,647,648],{},"Type",[643,650,651],{},"Speed",[643,653,654],{},"Typical use",[656,657,658,673,687,699,715,727,741],"tbody",{},[640,659,660,664,667,670],{},[661,662,663],"td",{},"EFT credit",[661,665,666],{},"Push, batch",[661,668,669],{},"Same or next banking day",[661,671,672],{},"Salaries, supplier payments, manual EFT",[640,674,675,678,681,684],{},[661,676,677],{},"EFT debit order",[661,679,680],{},"Pull, batch",[661,682,683],{},"Processed on the action date",[661,685,686],{},"Recurring collections",[640,688,689,691,694,696],{},[661,690,323],{},[661,692,693],{},"Pull, batch with authenticated mandates",[661,695,683],{},[661,697,698],{},"Recurring collections with bank-confirmed mandates",[640,700,701,706,709,712],{},[661,702,703],{},[603,704,705],{"href":459},"Real-time clearing (RTC)",[661,707,708],{},"Push, real time",[661,710,711],{},"Minutes",[661,713,714],{},"Urgent once-off transfers",[640,716,717,719,721,724],{},[661,718,462],{},[661,720,708],{},[661,722,723],{},"Seconds, every day",[661,725,726],{},"Instant low-value payments",[640,728,729,732,735,738],{},[661,730,731],{},"Card networks",[661,733,734],{},"Pull (authorised per transaction)",[661,736,737],{},"Real-time authorisation, later settlement",[661,739,740],{},"Card and wallet payments",[640,742,743,746,749,752],{},[661,744,745],{},"SAMOS (RTGS)",[661,747,748],{},"Push, real time gross",[661,750,751],{},"Immediate and final",[661,753,754],{},"High-value interbank settlement",[578,756,757,758,625],{},"Most retail rails are operated by BankservAfrica and settle through the South African Reserve Bank — see ",[603,759,760],{"href":50},"What Is the South African National Payment System?",[585,762,764],{"id":763},"what-is-a-payment-channel","What is a payment channel?",[578,766,767],{},"A channel is where and how the payment is accepted:",[593,769,770,777,785,791],{},[596,771,772,776],{},[773,774,775],"strong",{},"Online checkout"," — hosted payment pages, embedded forms or API integrations on your website or app.",[596,778,779,782,783,625],{},[773,780,781],{},"Payment links"," — a URL sent by email, SMS or WhatsApp that opens a payment page, useful for invoicing and remote sales. See ",[603,784,781],{"href":210},[596,786,787,790],{},[773,788,789],{},"In person"," — card terminals, SoftPOS on a phone, or QR codes at the till.",[596,792,793,796],{},[773,794,795],{},"Batch or API submission"," — how businesses submit debit order collections and payouts, without the payer being present at all.",[585,798,800],{"id":799},"how-do-the-three-layers-fit-together","How do the three layers fit together?",[578,802,803],{},"One method can run over different rails, and one rail can serve many methods. Examples:",[593,805,806,809,812],{},[596,807,808],{},"A customer paying \"by bank transfer\" might use a standard EFT, RTC or PayShap — the same action for the customer, three different rails with different speeds and cut-offs.",[596,810,811],{},"A card can be used in person, online or saved for recurring billing — one method, one rail, three channels.",[596,813,814],{},"A debit order collected via Kwik uses the pull rails (EFT debit order or DebiCheck) and reaches the payer through no channel at all on collection day, because the mandate authorised the collection in advance.",[578,816,817,818,625],{},"When you evaluate a payment option, ask three questions: what does the customer experience (method), how fast and final is the money (rail), and where does the transaction happen (channel)? The rail usually determines cut-off times, value dates and failure behaviour, which is why the same \"payment\" can behave very differently — see ",[603,819,41],{"href":42},[585,821,823],{"id":822},"related-topics","Related topics",[593,825,826,831,835,839],{},[596,827,828,829],{},"Back to the hub: ",[603,830,10],{"href":11},[596,832,833],{},[603,834,17],{"href":18},[596,836,837],{},[603,838,450],{"href":451},[596,840,841],{},[603,842,843],{"href":190},"How to accept payments online",{"title":845,"searchDepth":846,"depth":847,"links":848},"",1,2,[849,850,851,852,853],{"id":587,"depth":847,"text":588},{"id":628,"depth":847,"text":629},{"id":763,"depth":847,"text":764},{"id":799,"depth":847,"text":800},{"id":822,"depth":847,"text":823},"Learn the difference between a payment method, the rail it runs on and the channel it is accepted through, with South African examples for each.","md",null,{},{"title":33},{"title":573,"description":854},{"loc":34},"Q559dGZX9c219FSkuc23UL8Fhg_Dj8Fl2IEHoeLwkOY",[863,865],{"title":29,"path":30,"stem":31,"description":864,"children":-1},"Meet the parties involved in every payment, including payers, merchants, issuing banks, acquiring banks, payment providers, PASA and BankservAfrica.",{"title":37,"path":38,"stem":39,"description":866,"children":-1},"Understand common payment statuses like pending, authorised, settled and failed, and how payment references help you track and reconcile transactions.",1785156445410]