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Disputes","\u002Ffaq\u002Fregistered-mandates\u002Freturns-and-disputes","0.faq\u002F6.registered-mandates\u002F8.returns-and-disputes",{"title":338,"path":424,"stem":425},"\u002Ffaq\u002Fregistered-mandates\u002Fapi-vs-host-to-host","0.faq\u002F6.registered-mandates\u002F9.api-vs-host-to-host",{"title":427,"path":428,"stem":429,"children":430,"icon":432},"Bank Transfers and PayShap","\u002Ffaq\u002Fbank-transfers","0.faq\u002F7.bank-transfers\u002Findex",[431,433,437,441,445,449,453,457,461,465,469,473,477],{"title":427,"path":428,"stem":429,"icon":432},"i-lucide-landmark",{"title":434,"path":435,"stem":436},"EFT Credit Payments","\u002Ffaq\u002Fbank-transfers\u002Feft-credit-payments","0.faq\u002F7.bank-transfers\u002F1.eft-credit-payments",{"title":438,"path":439,"stem":440},"Proof of Payment","\u002Ffaq\u002Fbank-transfers\u002Fproof-of-payment-and-reconciliation","0.faq\u002F7.bank-transfers\u002F10.proof-of-payment-and-reconciliation",{"title":442,"path":443,"stem":444},"Failed 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Clearing","\u002Ffaq\u002Fbank-transfers\u002Freal-time-clearing","0.faq\u002F7.bank-transfers\u002F4.real-time-clearing",{"title":462,"path":463,"stem":464},"PayShap","\u002Ffaq\u002Fbank-transfers\u002Fpayshap","0.faq\u002F7.bank-transfers\u002F5.payshap",{"title":466,"path":467,"stem":468},"ShapIDs and Request to Pay","\u002Ffaq\u002Fbank-transfers\u002Fshapids-and-request-to-pay","0.faq\u002F7.bank-transfers\u002F6.shapids-and-request-to-pay",{"title":470,"path":471,"stem":472},"Final and Irrevocable Payments","\u002Ffaq\u002Fbank-transfers\u002Ffinal-and-irrevocable-payments","0.faq\u002F7.bank-transfers\u002F7.final-and-irrevocable-payments",{"title":474,"path":475,"stem":476},"Payouts and Bulk Payments","\u002Ffaq\u002Fbank-transfers\u002Fpayouts-and-bulk-payments","0.faq\u002F7.bank-transfers\u002F8.payouts-and-bulk-payments",{"title":478,"path":479,"stem":480},"Account 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Billing","\u002Ffaq\u002Fbilling\u002Finstalment-and-usage-based-billing","0.faq\u002F8.billing\u002F4.instalment-and-usage-based-billing",{"title":505,"path":506,"stem":507},"Dunning and Recovery","\u002Ffaq\u002Fbilling\u002Fdunning-and-payment-recovery","0.faq\u002F8.billing\u002F5.dunning-and-payment-recovery",{"title":509,"path":510,"stem":511},"Plan Changes and Proration","\u002Ffaq\u002Fbilling\u002Fsubscription-plan-changes","0.faq\u002F8.billing\u002F6.subscription-plan-changes",{"title":513,"path":514,"stem":515},"Backup Cards and Updaters","\u002Ffaq\u002Fbilling\u002Fbackup-cards-and-account-updaters","0.faq\u002F8.billing\u002F7.backup-cards-and-account-updaters",{"title":517,"path":518,"stem":519,"children":520,"icon":522},"Disputes and Compliance","\u002Ffaq\u002Fdisputes-risk-and-compliance","0.faq\u002F9.disputes-risk-and-compliance\u002Findex",[521,523,527,531,535,539,543,547,551,555,559,563,567],{"title":517,"path":518,"stem":519,"icon":522},"i-lucide-scale",{"title":524,"path":525,"stem":526},"Refunds vs Chargebacks","\u002Ffaq\u002Fdisputes-risk-and-compliance\u002Frefund-reversal-dispute-chargeback","0.faq\u002F9.disputes-risk-and-compliance\u002F1.refund-reversal-dispute-chargeback",{"title":528,"path":529,"stem":530},"PCI DSS","\u002Ffaq\u002Fdisputes-risk-and-compliance\u002Fpci-dss","0.faq\u002F9.disputes-risk-and-compliance\u002F10.pci-dss",{"title":532,"path":533,"stem":534},"KYC, AML and POPIA","\u002Ffaq\u002Fdisputes-risk-and-compliance\u002Fkyc-aml-sanctions-and-popia","0.faq\u002F9.disputes-risk-and-compliance\u002F11.kyc-aml-sanctions-and-popia",{"title":536,"path":537,"stem":538},"Incident Response","\u002Ffaq\u002Fdisputes-risk-and-compliance\u002Fpayment-incident-response","0.faq\u002F9.disputes-risk-and-compliance\u002F12.payment-incident-response",{"title":540,"path":541,"stem":542},"Card Chargebacks","\u002Ffaq\u002Fdisputes-risk-and-compliance\u002Fcard-chargebacks","0.faq\u002F9.disputes-risk-and-compliance\u002F2.card-chargebacks",{"title":544,"path":545,"stem":546},"Chargeback Evidence","\u002Ffaq\u002Fdisputes-risk-and-compliance\u002Fchargeback-evidence","0.faq\u002F9.disputes-risk-and-compliance\u002F3.chargeback-evidence",{"title":548,"path":549,"stem":550},"Debit Order Disputes","\u002Ffaq\u002Fdisputes-risk-and-compliance\u002Fdebit-order-disputes","0.faq\u002F9.disputes-risk-and-compliance\u002F4.debit-order-disputes",{"title":552,"path":553,"stem":554},"Payment Fraud","\u002Ffaq\u002Fdisputes-risk-and-compliance\u002Fpayment-fraud","0.faq\u002F9.disputes-risk-and-compliance\u002F5.payment-fraud",{"title":556,"path":557,"stem":558},"Card Testing and Velocity","\u002Ffaq\u002Fdisputes-risk-and-compliance\u002Fcard-testing-and-velocity-checks","0.faq\u002F9.disputes-risk-and-compliance\u002F6.card-testing-and-velocity-checks",{"title":560,"path":561,"stem":562},"Account Takeover","\u002Ffaq\u002Fdisputes-risk-and-compliance\u002Faccount-takeover-and-social-engineering","0.faq\u002F9.disputes-risk-and-compliance\u002F7.account-takeover-and-social-engineering",{"title":564,"path":565,"stem":566},"3DS and Fraud Prevention","\u002Ffaq\u002Fdisputes-risk-and-compliance\u002F3ds-and-fraud-prevention","0.faq\u002F9.disputes-risk-and-compliance\u002F8.3ds-and-fraud-prevention",{"title":568,"path":569,"stem":570},"Tokenisation and Encryption","\u002Ffaq\u002Fdisputes-risk-and-compliance\u002Ftokenisation-encryption-and-hashing","0.faq\u002F9.disputes-risk-and-compliance\u002F9.tokenisation-encryption-and-hashing",{"id":572,"title":573,"body":574,"description":797,"extension":798,"links":799,"meta":800,"navigation":801,"path":292,"seo":802,"sitemap":803,"stem":293,"__hash__":804},"docs\u002F0.faq\u002F4.debit-orders\u002F2.eft-debit-orders.md","What Is an EFT Debit Order?",{"type":575,"value":576,"toc":787},"minimark",[577,581,584,589,610,613,617,620,632,640,644,737,741,744,759,762,766],[578,579,580],"p",{},"An EFT debit order is a collection processed through South Africa's legacy electronic funds transfer debit system. The service provider holds a mandate from the customer and submits payment instructions in batches to its bank, which routes them to the customer's bank for collection on the action date.",[578,582,583],{},"EFT is the older of the two debit order systems in South Africa, running alongside the modern ISO 20022-based DebiCheck system. It remains widely used because it is simple, cost effective and works well for customers who pay reliably.",[585,586,588],"h2",{"id":587},"how-do-eft-debit-orders-work","How do EFT debit orders work?",[590,591,592,601,604,607],"ol",{},[593,594,595,596,600],"li",{},"The customer signs or accepts a mandate authorising the service provider to debit their account. The mandate must meet the ",[597,598,599],"a",{"href":284},"minimum mandate requirements",".",[593,602,603],{},"The service provider prepares a batch of payment instructions and submits it before the bank's cut-off for the chosen action date.",[593,605,606],{},"On the action date, each customer's bank attempts to debit the account.",[593,608,609],{},"Successful collections settle to the service provider. Failed collections come back as unpaids with a return reason, such as insufficient funds or account closed.",[578,611,612],{},"Unlike DebiCheck, the mandate behind an EFT debit order is not electronically registered or confirmed with the customer's bank. The bank processing the debit relies on the service provider's assurance that a valid mandate exists, and the service provider must be able to produce that mandate if the collection is ever queried or disputed.",[585,614,616],{"id":615},"when-should-you-use-eft-debit-orders","When should you use EFT debit orders?",[578,618,619],{},"Service providers choose the collection system; consumers cannot. EFT is generally the right choice when:",[621,622,623,626,629],"ul",{},[593,624,625],{},"The customer base pays reliably and dispute risk is low.",[593,627,628],{},"Collection cost matters, for example on low-value recurring billing such as subscriptions or memberships.",[593,630,631],{},"Mandates are already in place and collections have an established track record.",[578,633,634,635,637,638,600],{},"Where certainty of recovery matters more — for example credit agreements or high-risk books — DebiCheck's authenticated mandates or the Registered Mandate Service offer stronger protection. See ",[597,636,330],{"href":331}," and ",[597,639,393],{"href":394},[585,641,643],{"id":642},"eft-vs-debicheck-vs-registered-mandates","EFT vs DebiCheck vs registered mandates",[645,646,647,664],"table",{},[648,649,650],"thead",{},[651,652,653,656,659,661],"tr",{},[654,655],"th",{},[654,657,658],{},"EFT debit order",[654,660,323],{},[654,662,663],{},"Registered mandate (RMS)",[665,666,667,682,696,709,723],"tbody",{},[651,668,669,673,676,679],{},[670,671,672],"td",{},"Mandate confirmed by customer's bank",[670,674,675],{},"No",[670,677,678],{},"Yes, authenticated by the customer",[670,680,681],{},"No, but registered with the banks",[651,683,684,687,690,693],{},[670,685,686],{},"Processing window",[670,688,689],{},"Standard EFT processing",[670,691,692],{},"Early window, first priority",[670,694,695],{},"Early window, second priority to DebiCheck",[651,697,698,701,704,707],{},[670,699,700],{},"Tracking of failed collections",[670,702,703],{},"Not available",[670,705,706],{},"Available",[670,708,706],{},[651,710,711,714,717,720],{},[670,712,713],{},"Dispute resistance",[670,715,716],{},"Lower",[670,718,719],{},"Highest",[670,721,722],{},"Higher than EFT",[651,724,725,728,731,734],{},[670,726,727],{},"Relative cost",[670,729,730],{},"Lowest",[670,732,733],{},"Higher",[670,735,736],{},"Moderate",[585,738,740],{"id":739},"what-are-the-risks-of-eft-debit-orders","What are the risks of EFT debit orders?",[578,742,743],{},"Because the mandate is not authenticated with the customer's bank, EFT collections carry more risk than DebiCheck or registered mandate collections:",[621,745,746,749,752],{},[593,747,748],{},"Customers can dispute collections more easily, and early disputes are typically reversed against the collector.",[593,750,751],{},"There is no tracking, so a collection that fails on the action date is simply returned unpaid and must be resubmitted in a later cycle if the mandate allows.",[593,753,754,755,758],{},"Invalid account details cause avoidable unpaids, which is why ",[597,756,757],{"href":308},"account validation and CDV checking"," before submission is important.",[578,760,761],{},"Good mandate management and clean account data keep these risks manageable. Kwik supports EFT debit order collections alongside DebiCheck and registered mandates, so you can move individual customers to a stronger mandate type when their risk profile changes.",[585,763,765],{"id":764},"related-topics","Related topics",[621,767,768,773,778,783],{},[593,769,770],{},[597,771,772],{"href":273},"Debit Orders hub",[593,774,775],{},[597,776,777],{"href":304},"Debit Order Action Dates and Processing Cycles",[593,779,780],{},[597,781,782],{"href":312},"Why Do Debit Orders Get Returned Unpaid?",[593,784,785],{},[597,786,330],{"href":331},{"title":788,"searchDepth":789,"depth":790,"links":791},"",1,2,[792,793,794,795,796],{"id":587,"depth":790,"text":588},{"id":615,"depth":790,"text":616},{"id":642,"depth":790,"text":643},{"id":739,"depth":790,"text":740},{"id":764,"depth":790,"text":765},"How EFT debit orders work, when to use them instead of DebiCheck, how batch submission and action dates work, and the risks of unauthenticated collections.","md",null,{},{"title":291},{"title":573,"description":797},{"loc":292},"oqMpZGOiUbA8U-ATzkZtARCuXaapLrl3xOpIdeqz7_0",[806,808],{"title":287,"path":288,"stem":289,"description":807,"children":-1},"Debit orders are collected by the service provider from your account, while stop orders are payments your bank sends on your instruction. Learn the difference.",{"title":295,"path":296,"stem":297,"description":809,"children":-1},"Understand what a debit order mandate is, why it is legally required before collecting, and what happens if you collect without a valid mandate.",1785156424535]